playtame is built for entertainment. But we know gambling can become a problem for some people — and when it does, the harm is real. This page is our commitment to every Filipino player: we will always provide the tools, the information, and the human support to help you stay in control.
Gambling should never be used as a source of income or to recover losses. Only play with money you can afford to lose. If you feel you are losing control, use our self-exclusion tool immediately — it is available 24/7 and activates instantly.
The minimum age to play on playtame is 21 years old. This isn't just a policy checkbox — it's a PAGCOR regulatory requirement for casino-style gaming in the Philippines, and it's one we enforce with zero exceptions and zero flexibility.
Every new playtame registration goes through mandatory KYC (Know Your Customer) identity verification before any deposits can be made or games played. You'll need to submit a valid Philippine government-issued ID — PhilSys National ID, driver's license, UMID, passport, or equivalent — so we can confirm your full name and date of birth.
If our verification system determines an applicant is under 21, the account is rejected immediately. If an active account is found to belong to someone under 21 at any point — whether discovered during routine review or reported — it is suspended immediately, the balance is forfeited in compliance with Philippine law, and the matter is reported to PAGCOR.
Parents and guardians: if you believe a minor has registered or is using a playtame account, contact our support team immediately via live chat. We will act within the hour.
All accounts require submission of a valid Philippine government-issued photo ID before account activation. Date of birth is verified against the ID document. No ID submission, no play — no exceptions.
Any account identified as belonging to a player under 21 is suspended immediately, permanently, and without appeal. All funds are forfeited in accordance with PAGCOR regulation. This is non-negotiable.
playtame does not market to people under 21. Our advertising, social media, and promotional materials are targeted exclusively at adults 21 and above, in compliance with PAGCOR marketing standards.
Every one of these tools is built into your playtame account. No request needed — just open your account settings and they're right there.
Set daily, weekly, or monthly deposit limits on your playtame account. Once set, your limit can only be decreased immediately — increases require a 24-hour cooling period before taking effect. This prevents impulsive decisions to increase your spending in the heat of a session. Start with a limit you're comfortable with and stick to it.
Set a maximum amount you're willing to lose in a given day, week, or month. When your losses reach the limit you've set, playtame will automatically prevent further wagering for the remainder of that period. Loss limits reset at midnight (daily), Monday midnight (weekly), or the 1st of the month. Reductions apply immediately.
Set a maximum playing session duration. When you reach your session limit, playtame will alert you and — if you choose — automatically end your session and log you out. You can also enable session reminders that notify you every 30, 60, or 90 minutes of play so you never lose track of time without realising it.
Need a short break from gambling? A cooling-off period suspends access to your playtame account for a defined period — 24 hours, 48 hours, 72 hours, one week, two weeks, or up to six weeks. Once activated, a cooling-off cannot be reversed during the active period. No exceptions — this is intentional, to protect you from in-the-moment reversals.
The most powerful tool we offer. Self-exclusion completely and immediately suspends all access to your playtame account for a minimum of six months, with options up to five years or permanently. Once activated, self-exclusion cannot be reversed during the active period under any circumstances — not by support request, not by management override.
playtame reports self-excluded players to PAGCOR's central exclusion registry as required by PAGCOR regulation. This means you will also be excluded from other PAGCOR-licensed platforms during your exclusion period.
Enable periodic on-screen reality check notifications while you're playing. These pop up at your chosen interval to show you how long you've been playing in the current session, your net win or loss for the session, and your net win or loss for the day. Reality checks are a simple but powerful tool for maintaining perspective during gameplay.
Self-exclusion is available to any playtame account holder at any time, 24/7. Here's how to activate it:
Access your account via the playtame Login page. You'll need to be logged in to access account settings where self-exclusion is found.
Navigate to your Account Settings and select "Responsible Gaming." All tools — deposit limits, loss limits, session limits, cooling-off, and self-exclusion — are in this section.
Choose from: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Read the confirmation carefully — this cannot be reversed during the active period.
Exclusion takes effect the moment you confirm. Your account is locked immediately. You will receive a confirmation to your registered mobile number and email address. playtame notifies PAGCOR's exclusion registry within 24 hours.
If you cannot log in and need to self-exclude urgently, contact playtame's 24/7 live chat. Our support team can activate emergency account restriction immediately while you regain access.
If you're in crisis and need to stop immediately, don't wait for the step-by-step process. Contact playtame support directly:
Your playtame account balance remains accessible after the exclusion period ends. Funds are held securely and not forfeited due to self-exclusion. Pending withdrawals at time of exclusion are processed normally.
Problem gambling doesn't always look dramatic. Sometimes it starts quietly. Here are some early warning signs to watch for in yourself or someone you know. The more of these that apply, the more important it is to act sooner rather than later.
If one or more of these apply to you, please use playtame's self-exclusion or cooling-off tools and consider reaching out to the PAGCOR Responsible Gaming Helpdesk for confidential support.
Responsible gaming at playtame isn't just about the tools available to players. It also defines how playtame itself behaves as an operator. Here's what we commit to:
playtame does not send promotional marketing to players who have activated a cooling-off period or self-exclusion. We will not send "come back" bonuses or re-engagement offers to players who have asked for a break.
playtame's responsible gaming team monitors for gameplay patterns that may indicate problem gambling — extended session lengths, rapid loss accumulation, or reversal of recently set limits. Flagged accounts receive proactive outreach from our support team.
When a player sets a limit or activates self-exclusion, our system enforces it without human override. No support agent can approve continued play in excess of a player's own set limits. The system says no and it means no.
All playtame support staff receive training in responsible gaming principles and problem gambling identification. When a player reaches out about gambling concerns, they are treated with compassion and urgency — not dismissal.
playtame submits self-exclusion data to PAGCOR's central exclusion register as required by our operating license, contributing to a Philippines-wide network of protections for players who choose to exclude.
playtame operates under full PAGCOR regulation. Below is information about the responsible gaming resources available to Filipino players.
PAGCOR — the Philippine Amusement and Gaming Corporation — operates a Responsible Gaming Helpdesk available to Philippine residents. The helpdesk provides confidential support and guidance for individuals affected by problem gambling, and maintains the central exclusion register to which playtame reports self-excluded players.
PAGCOR's responsible gaming programme covers all licensed gaming venues and operators in the Philippines. If you have self-excluded from playtame, that exclusion can be extended to cover other PAGCOR-licensed platforms through PAGCOR's central registry.
To access PAGCOR responsible gaming resources, contact PAGCOR directly through their official government website or visit any PAGCOR-licensed gaming venue in person for in-person assistance.
Our fastest channel for responsible gaming support. Available 24/7, every day of the year. If you need to talk to someone, activate a limit urgently, or self-exclude immediately — start here.
Average response time: under 2 minutes. Filipino-English support. No judgment, only help.
For written responsible gaming requests, account restriction requests, or formal self-exclusion initiation by email — use the playtame support email address. Include "Responsible Gaming" in your subject line.
Email: support @ playtame.org
(plain text — not a clickable link)
All responsible gaming tools are available directly in your playtame account settings — no support ticket or waiting period required. Deposit limits, loss limits, session limits, cooling-off, and self-exclusion are all there, always accessible.
Access via playtame Login → Account Settings → Responsible Gaming.
700+ games, GCash deposits, PAGCOR-regulated, and a full responsible gaming toolkit built in. Entertainment is the goal — your wellbeing is the baseline. 21+ only.
Play Responsibly at playtame